Support

Sylume is in private beta, supported by a small team.

If something is not working, or you have a question about Sylume, email us at [email protected]. We read everything. During the beta we usually reply within a few days.

What helps us help you

• Your app version. You can find it in Settings, under About.
• Your device, for example Fire TV Stick 4K or an Android TV model.
• The type of source involved, such as a playlist, a provider login, a portal, Plex or an add-on.
• What you did, what you expected, and what happened instead.
• The device info summary from Settings, under About, if you can. It contains no personal details.

What never to send

Please do not send passwords, playlist addresses or full licence keys by email. We will never ask for them. If we need to identify your activation, we will ask for the short masked reference the app shows, never the full key.

Common questions

Answers to frequent questions, like moving Sylume to a new device or changing a source login without losing your progress, are shared in the beta group. A public help section will come with the wider release.